Hurricane Info

Hurricane FAQ
Here are some questions commonly asked by media and customers when a hurricane is threatening our service area.

What will the City of Fort Meade be doing to prepare for a Hurricane?

City of Fort Meade staff members meet regularly to assess the situation and update our strategies and plans.  Of course, repair personnel will be making repairs to the system.  However, many office workers will be out in the field supporting those repair crews.  They also may serve as guides to out-of-town repair crews, using chain saws to remove debris from Fort Meade facilities, or serving meals to restoration crews.

When a hurricane threatens Fort Meade, we begin notifying those utilities and companies with which we have mutual aid agreements and contracts so they will be ready should we need them.  Fort Meade has agreements and contracts with other electric utilities, food vending companies, fuel suppliers, tree-cutting services and other vendors to assist and support the restoration effort.

What should residents be doing to prepare?

The standard recommendations are always prudent:

  • get enough bottled water for several days (rule of thumb is one gallon per person per day)
  • make sure you have a battery-powered radio and flashlights and plenty of batteries (NOT candles)
  • board up windows (masking tape is not recommended)
  • secure lawn furniture, etc.

Here are a few ideas you may not have thought of

  • Capture water in your water heater by turning off power to the unit, and then close the water valves.  This way if you lose water pressure, you will have about 40 gallons of fresh water stored in the tank.
  • Store additional water in your bathtub, and fill the washing machine with water, too.  This water supply can be used later for cleaning or to operate your toilet
  • Make sure you have a can opener that doesn’t need electricity.
  • Get some Fix-a-Flat tire  sealant to quickly repair and inflate tires damaged by debris after the storm.
  • Make sure you have a regular, corded phone.  Cordless phones will not work when the power is off.  Fully charge cell phones.
What should people who rely on electricity for medical equipment be doing?
Those who rely on electricity to operate necessary medical equipment should make arrangements now to ensure their safety in the event of a loss of power.   People with “special needs” should contact the local Emergency Operations Center (EOC) in Bartow (863) 519-7478.
What advice do you have for people who are thinking of buying a generator?
The City of Fort Meade recommends you do not use a generator unless you know how to use one safely.  In the aftermath of Hurricane Andrew, some homeowners connected generators to the wiring inside their homes.  Electricity from a generator flowed backward through the transformer causing the voltage to increase to thousands of volts and electrocuted unsuspecting line-repair personnel.  With that important note made, we would suggest people think about what they hope to gain with a generator.  For example, if you think the power will be out for one day, is that enough to justify purchasing a generator that costs several hundred dollars?  If you expect power will be out for weeks, how will you obtain fuel to keep the generator running?  Transporting and storing large volumes of fuel can be dangerous.  If you do purchase a generator, use it outside your home in a well-ventilated area.  Fumes from a running generator can be deadly. Whatever you do, think about the purchase and have a good plan that includes safety.
Should people who evacuate do anything special to help minimize damage to the electric and plumbing systems in their homes?
If you plan to evacuate, turn off the circuit breakers for the water heater.  Also, consider turning off power to your home at the main electrical panel, and turning off water at the home’s main service valve.
What does Fort Meade do immediately after a hurricane passes?

City of Fort Meade staff will begin a field assessment of the damage.  This effort could take several days, depending on the level of damage the system sustains.  Customers should keep in mind that stopping the staff to ask questions will slow down this assessment and can also slow down the overall restoration effort.  After the assessment is complete, the City will have a better idea of how long it will take to restore service to customers.  Also during this time, the City will be communicating updates through local media outlets about outages, where crews are working and the progress being made.

If your power is on, the City of Fort Meade encourages you to keep your front porch/flood light on – day and night – which will help our assessment teams further focus their attention on homes and facilities where power needs to be restored.

What about damage on my property?

When the storm has safely cleared, we encourage you to assess your own damage, too.  Once City crews have cleared away any electric lines, the homeowner is responsible for tree removal on the homeowner’s property.  The City will clear from the lines only that section of a tree or limb that prevents a crew from repairing the City wires.  All clean up from a broken or fallen tree and/or limb is the responsibility of the property owner.  The City will not remove limbs or trees from wires that are NOT the City’s, which includes Phone and Cable TV wires.  The City will NOT remove any limb or any part of a tree that is on a structure or building. 

Likewise, any damage to the weatherhead (the device where the electric line attaches to the home) must be repaired by a licensed electrician before the City can safely reconnect your power.

What about trees that block my driveway or the roadway. 
The City of Fort Meade’s Department of Public Works is responsible for removing trees, limbs and other debris from the roadways.  To report this, contact City Hall at (863) 285-1100
How do we decide who gets power first?
Our restoration plan focuses on returning power to the facilities that deliver power to the largest number of affected customers first.  First, we repair damage to the Fort Meade substation that distributes power and the lines that connect our substations.  Then, we focus on restoring power to the customers who provide essential services to your community, such as police and fire stations.  Next, we repair damage that will return power to the greatest number of customers in the least amount of time.  Once major repairs have been made, we begin working to restore individuals and small groups of customers.  But with the widespread damage and sheer volume of affected facilities, it takes essentially the same level of effort to fix the facility that provides power to thousands as it does to one that delivers power to only a few. 
Does Fort Meade restore power to one side of town before another?
 No.  The City of Fort Meade generally restores power in the sequence that will result in returning service to the greatest number of customers as soon as possible. 
If people lose power or water service, what should they do?
Each situation is unique.  Stay tuned to your radio for instructions about whether or when to call.  If the damage to the electric system is extensive, there may be no need for you to call in the first few days.  If you have lost water service, but not power, turn off the circuit breaker for the water heater to prevent damage to the heating elements from overheating.
If there is widespread destruction of the electric system, how will Fort Meade re-build the system quickly?
 In the case of a major outage, it will take days and may be even weeks before all power is restored.  However, Fort Meade has mutual aid agreements in place with other electric utilities around the southeast.  Fort Meade also has contacts with several private companies that perform utility construction and tree clearing.  These extra crews would provide assistance to help restore power as quickly and safely as possible. 
During or after a hurricane, should I call the City of Fort Meade to tell the utility I donĂ¢??t have power?
Not immediately. The City Fort Meade will know the major
circuits are out and begin repairing them first.  Once the circuits are restored, the City will ask you – through the local media – to begin calling in with your individual outage information.
If a Boil Water notice is issued, but power is out, how do people make sure their water is safe?
 If you cannot boil water, use bleach to purify water for drinking.  Use regular chlorine bleach without added fragrances.  Follow the purification directions on the label. If none are given, use two drops of bleach per quart of water, or 8 drops per gallon of water.  Let the water stand for 30 minutes.  Also, Clorox says you can make a good sanitizing solution to wash and disinfect dishes, countertops, etc. by mixing one teaspoon of bleach in one gallon of water.  Continue to use bottled or disinfected water for drinking and cooking until Bartow’s water supply has been declared safe.  Listen to local news sources for regular updates.
What does Fort Meade tell people about downed electric lines?
 Please call 911 immediately to report a downed electric line.  STAY AWAY from all downed power lines because they may be energized.  If you get close enough to an energized power line you can be electrocuted – even without actually touching the wire. 
Is food left in refrigerators safe to eat after the power has been out?
According to the Red Cross, food can stay fresh in the refrigerator for up to two days without electricity, and even longer in the freezer.  However, they also recommend using the food in the refrigerator first as the frozen food will be safe longer.  Freezing and storing water in clean containers to leave in the refrigerator before the storm hits can also help your food stay cool.  It’s best to have plenty of non-perishable food on hand to get you through post-hurricane recovery.  Of course, don’t open the refrigerator/freezer door any more than necessary.
For people whose homes were flooded, is there anything they should do before turning their power back on at their breaker box?
Yes.  Consult a private electrician to determine if it is safe to restore power to your home.  If rising water approached your home, but just missed coming inside, you may need to have an air conditioning contractor check your heating and cooling system.  The outdoor unit of the air conditioner typically sits on the ground, lower than the home, so rising water may have gotten into the electrical connections and wiring of the compressor unit control panel.
People have called local news stations complaining that their neighbor (next door?  next street?) got power back on before they did.  Why is that happening? Why am I the only one in my neighborhood without lights?
 It could be that you and your neighbor do not share the same power line (more specifically, the same circuit).  The power line feeding electricity to your home may be damaged, while the one to your neighbor’s house is not.  It also could be that your individual connection requires repair.  It may also be possible that your home needs internal electrical repairs before you can receive service.
Will Fort Meade reimburse customers for the cost of food lost to spoilage? 
 No.  Hurricanes are considered an act of nature and therefore the City is not responsible for spoilage.  The City of Fort Meade encourages customers to buy canned goods, not perishable items, and keep food stored in freezers to a minimum during hurricane season.
What if I or someone in my home relies on medical equipment powered by electricity?  Will Fort Meade restore my power first? 
No.  The City of Fort Meade will focus first on public health and safety facilities (police/fire stations, schools, etc.) then begin restoring power to major circuits before responding to individual outages.  Customers facing this type of situation need to contact the Emergency Operations Center (EOC) in their county for assistance.  The Bartow EOC telephone number is (863) 401-2234.
If I see a sewer overflow, what should I do? 
Certainly, stay away from the waste and contact Fort Meade City Hall at (863) 285-1100 to report it. Fort Meade has portable, gas-powered generators that it uses to keep pump stations working in the event of a major power outage and prevent Sanitary Sewer Overflows (SSOs).

November 2022 Tropical Storm Nicole
Due to the threat to public health and safety as a result of the threat of Tropical Storm Nicole, all City facilities will close today November 9, 2022 at 2:00 pm and will remain closed on Thursday, November 10, 2022. City facilities will remain closed on Friday, November 11, 2022 in observance of Veteran's Day.  

For City personnel assistance please call 863-285-1100 to speak with a customer service representative. 
If you have an emergency, please call 911. For non-emergency, police matters call 863-298-6200.

September 2022 Hurricane Ian:
Need help with Hurricane recovery call Team Rubicon - Operation Sunshine Strong - Polk Co 863-410-0028 
Apply for FEMA Assistance
Individual Assistance
Public Assistance FY 2022
Houses of Worship and FEMA Public Assistance
Florida Renters Can Apply for FEMA Assistance
Transitional Sheltering Assistance
Hurricane Ian Survivors May be Eligible for Transitional Sheltering
Citizenship and FEMA Eligibility
What to Expect After You Apply for FEMA Assistance
Use Generator Safely at Home 
How to appeal FEMAs Decision
Survivors Journey
Fact Sheet - Sequence of Delivery
HMA trifold 2021
Polk County's Disaster Recovery Center is now open and ready to take in anyone who needs assistance with FEMA applicant services, SBA, Department of Children and Family, and Hazard Mitigation at W. H. Stuart Center, 1710 US Highway 17 S. Bartow, FL. 33830 7 days a week from 9:00 am to 6:00 pm. Parking and entry point is at the rear of the building.

Hurricane Ian Home Cleanup Hotline
Need Help with Hurricane Ian repairs, click here for Crisis Cleanup 
Hurricane Ian Debris Hotline
Debris collection Updates -  to begin the week of 10/3/22 starting with the South end of Polk County. Construction debris should NOT BE MIXED with yard waste and hurricane vegetation. Hurricane debris will be collected by a contracted vendor.
Carbon Monoxide Safety Tips
Volunteers needed for cleanup after storm
All Boil Water Notices Have Been Rescinded - No Restrictions at This Time.
All power has been restored - no limit on water usage required at this time. 
Extreme Flooding still in effect for Peace River Basin
9/27/2022 Hurricane Ian Notice

Emergency Response for Business and Industry (ESF-18)
Good afternoon, Team Polk:
As we prepare for Hurricane Ian’s landfall, we’d like to bring you up to speed on several issues of importance:

  • Governor DeSantis has declared a State of Emergency for the State of Florida, and it has been approved by FEMA, opening the doors for federal assistance.
  • Polk County Emergency Management will monitor the path of Hurricane Ian as well as its impact in Polk County. The Polk County Emergency Operations Center (EOC) Call Center is active and will operate daily until further notice. The numbers are: (863) 298-7000/ (800) 780-5346.
  • The CFDC will be represented at the EOC. Please email me and with any issues brought up by your local business communities. We’re there to provide support and guidance and to relay critical information to the emergency management team on your behalf.
  • As a reminder, please share the Polk County Business Disaster Preparedness & Recovery Plan with your business community/ stakeholders.
  • Sandbag locations below will be open from 0700 - 1730 each day, until weather conditions make it unsafe to be outside. 
    • Mulberry – 900 NE 5TH St., Mulberry (863) 519-4734 
    • Lakeland – 8970 N Campbell Rd, Lakeland (863) 815-6701 
    • Fort Meade – 1061 NE 9TH St, Fort Meade (863) 285-6588 
    • Frostproof – 350 County Rd 630A, Frostproof (863) 635-7879 
    • Auburndale – 1701 Holt Rd, Auburndale (863) 965-5524 
    • Dundee – 805 Dr. Martin Luther King St SW, Dundee (863) 421-3367 
    • Poinciana Park – corner of Lake Hatchineha Rd and Marigold Ave. 

Please be safe and let us know how we may be of assistance.
Be Well,
Javier Marin, MBA-IB, CEcD, CGBP
Vice President of Business Development

Press Releases
The City of Fort Meade will test the emergency siren on Monday, September 26, 2022 and Tuesday, September 27, 2022 at noon each day.
Medical evacuations will take place through tomorrow and will discontinue Tuesday night as the weather deteriorates (863)298-7000.
Self-serve sandbags across from the Post Office at 20 Langford St. Fort Meade
Shelters Open Tuesday
BoCC offices to close
Hurricane Ian Situation Report #1
City of Fort Meade Prepares for Hurricane Ian, Activates Storm Plan
EOC Flash Report #1 Tropical Storm Nine
Sandbag sites to open 9-25-22 in Polk


To determine a hurricane evacuation route, visit During an emergency please monitor Polk County Government Television, other local television and radio stations for open shelter information. Have a 72-hour survival kit ready to take with you. Citizens Info Line 1-866-661-0228.

If you are a customer that is medically dependent on electricity for oxygen or other equipment, please make sure you have a backup generator in place or additional power backup. Utilities typically cannot respond to customers with special needs during or immediately after a storm. Have an evacuation plan and know special needs shelter locations. If you or someone you know has special electrical medical equipment needs, notify the electric utility prior to the storm’s arrival.

A special needs shelter is an emergency facility capable of providing special medical or nursing care which does not necessitate an acute care hospital setting. Eligible persons desiring special needs sheltering should pre-register with Polk County Emergency Management Special Needs Program at (863) 298-7027. 

If you use a portable generator: DON’T run a generator in the house, DON’T run a generator in the garage, and DON’T plug a generator directly into a house’s main electrical system. The first two could lead to suffocation and the third could send an electrical charge back to the power grid, which would create an electrocution hazard for utility workers. DO set up generators outside in a well-ventilated area, and DO plug individual appliances directly into the generator.

For More Information, visit: Polk County Emergency Management

Emergency Contacts:

Polk County Medical Evacuation (863)298-7000
Police or Fire Emergency 911
Fort Meade City Hall (863) 285-1100
Polk County Sheriff’s Office (863) 285-1100 ext. 230
Polk County EOC (863) 401-2234
Florida Public Utilities Emergency Response (Gas) (800) 427-7712
American Red Cross (863)294-5941  Red Cross
United Way Information Referral Service 2-1-1 or (888)370-7188 or text your zip code to 898-211 United Way of Central Florida
Polk County Animal Services (863)499-2600 PCSO Animal Services

Here are a few websites to keep you updated:

NOAA - Plan for a Hurricane 
Polk County EOC

Hurricane Tips: The City of Fort Meade

  1. Following a power outage,  unplug all of your large appliances and electronics to prevent power surges when electricity is restored, which can often damage equipment and create fire hazards.
  2. Remember the "three dont's" when using generators: Don't run a generator in the house;   Don't run a generator in the garage; and Don't plug the generator directly into your home's main electrical system. The first two can lead to asphyxiation, and the third can send an electrical charge back into the  power grid, posing an electrocution hazard to utility workers.
  3. If your home is flooded, turn off your electrical power until a professional inspects it thoroughly.
  4. If you smell gas, evacuate immediately and contact your gas company's emergency number. (800)427-7712
  5. Make sure that you have current identification. You may have to pass through identification check points before being allowed access to your home or neighborhood.
  6. After the storm, check to see if your home's weatherhead is damaged - it is located above the electric meter. Utility workers cannot reconnect service if this piece of  equipment (which is the homeowner's responsibility) is damaged. If your weatherhead needs repair, please contact a licensed electrician.
  7. Utilities often cannot respond to customers with special needs during or immediately after a storm. When warned of an incoming storm, make an early decision to evacuate people with special needs. Know the location of special needs shelters in case you are unable to evacuate. If you or someone in your family has special electrical medical equipment needs, notify your electric utility prior to a storm's arrival.
  8. Visit to determine your  hurricane evacuation route.
  9. Capture water in your water  heater by turning off power to the unit and closing the water valves. If you lose water pressure, you will have about 40 gallons of fresh water stored in the tank. Store additional water in your bathtub and fill the washing machine with water. This water supply can be used for cleaning or to operate your toilet.
  10. Clear your patio and yard of lawn furniture, toys, potted plants, and other debris that could blow around in high winds and cause damage or injury.
  11. Prior to the storm, identify  the places around your home where gas, water and electricity can be shut  off. In an emergency, you'll want to be able to turn them off quickly.
  12. Create a hurricane survival kit that includes: first aid supplies; water; batteries; flashlights; battery  powered radio; manual can opener; prescriptions; baby food and diapers; pet food; canned foods; cash; tarps; rope; bleach; trash bags; charcoal or gas grill with plenty of fuel; wooden kitchen matches; and a portable cooler. Don't forget a hardwired phone. Cordless phones will not work during a power outage.